Communication Dynamics Lab
Answers.
Questions people ask about communication training, listening, and AI that scores a conversation. Each answer links its sources.
What does a one-day communication skills workshop for a team cost?
At The Communication Dynamics Lab, a one-day communication skills workshop costs $299 per person, with a minimum of 8 people and travel billed at cost. That makes the smallest day $2,392, and a team of 24 comes to $7,176.
How do I get my managers to actually listen to their teams?
Start by showing your managers how they listen now, because most of them already believe they do it well. Then teach one skill at a time and follow it with feedback, because that is the condition under which the research shows a new skill holding.
Can AI score a sales call for how well the rep listened?
Yes. AI software can score a recorded sales call from what was actually said on it: how the rep listened, the empathy they showed, and how they stayed with the buyer through a hard moment. No score can tell you what the buyer felt, so I sell it for coaching a rep and never for rating one.
How do you measure whether communication training actually worked?
Measure what people do in a real conversation before the training and again months after it, scored by someone or something other than the person who was trained. A survey at the end of the day tells you whether people liked the day, which is a different question.
Do people overestimate how well they listen?
Yes. Where studies have set what people say about their own listening beside a recording or another person's rating, the two did not match. In one, 94% of managers called themselves good listeners, and so did 94% of the managers their own employees ranked in the bottom quarter.
Bring the workshop to your team.
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