Communication training for operations and care teams Understood the first time. Across shifts, sites and disciplines.
On a floor, in a lab or on a care team, people hand work to each other all day. When a handoff is misunderstood, the work gets done twice.
Your people learned the systems, the checklist and the regulations. This one-day workshop is for the conversation: how to talk so people listen, and how to listen so people talk.
In visits where clinicians asked what the patient wanted to discuss, they cut in two times in three, after a median of 11 seconds.
People learn the systems, the checklist and the regulations. The conversation is left to chance.
"Communication" is on every after-action report.
It keeps coming up, and it is always too vague to fix.
The do-over is expensive.
When a handoff is misunderstood, the work gets done twice.
Jargon and assumptions.
Every shift, site and discipline has its own words, and people assume the other side heard what they meant.
New people every month.
Each one has to earn trust with a team they just met.
Two skills, in one day.
How to talk so people listen
- How to get to the point in the first thirty seconds so people follow you and remember what you said
- How to say the hard thing without triggering defensiveness
- How to use your voice and your body so what you say lands the way you meant it
How to listen so people talk
- The six listening moves that make a person feel heard in the first two minutes and keep them talking when it gets uncomfortable
- The reflection habit that makes people open up, and how many times to use it before you ask anything
- What to do at the exact moment the other person gets upset, quiet, or defensive
Built around the handoff.
Every exercise is fitted to the people in the room. For operations and care teams, that usually means:
The handoff
Getting to the point in the first thirty seconds, so the next person can act on it.
The check-back
Saying back what you heard before you walk away.
Speaking up
Saying the hard thing to someone senior without triggering defensiveness.
After the day, Heard keeps counting.
Every participant receives a free month of Heard for Meetings™, conversational AI that joins a two-person Zoom, Microsoft Teams or Google Meet call and gives the person who sent it a report on how they listened: their share of the talking, how many of their questions were open, and how often they reflected back what they heard. Heard for Meetings is for work, school and training calls.
"Forget everything you know about forced team-building, corporate-bonding, hours-long seminars...this session will actually make you a better communicator and strengthen your relationship to your coworkers in a deep, meaningful way."
Minimum 8 people. No cap on the room. Travel billed at cost. Every participant receives a certificate of completion and a free month of Heard for Meetings™.
Tell us your dates and headcount. We'll follow up with a quote.
See all formats and pricesQuestions, answered plainly.
Is this a compliance or safety course?
No. It does not replace your procedures or your regulatory training. It teaches the two skills every handoff runs on: how to talk so people listen, and how to listen so people talk.
Where does it happen?
At your site, with your team. Travel is billed at cost.
How many people can take part?
A minimum of 8 people. There is no cap on the room.
What does it cost?
$299 per person, with a minimum of 8 people, so the smallest day is $2,392. Travel is billed at cost. Tell us your dates and headcount and we will follow up with a quote.
Bring the workshop to your team.
Tell us your dates and headcount. We'll follow up with a quote.