Heard AI · Conversational AI for listening AI built to win the yes.
Most everything you want lives on the other side of someone else's yes. People say yes more often when they feel heard.
Heard is conversational AI that analyzes a real conversation and gives you feedback on how you listened: your share of the talking, how open your questions were, and how often you reflected back what you heard. It makes listening visible, so you can train it.
Ask people how well they listen. Then score the recording.
of the time, nurses rated their own effort to understand the patient as high.
25 of 30 sessions.
of the time, coders listening to the recordings scored their empathy as high.
10 of 32 sessions.
The same 12 nurses, in the same recorded patient sessions. None of the 12 reached the beginner mark on every measure. Östlund and others, 2015. Heard scores the conversation itself, so nobody has to take their own word for it.
Employees rated how 144 managers listened. Of the 36 managers they ranked in the bottom quarter, 94% rated themselves good or very good listeners.
Brownell, 1990In a randomized study, adults practiced by text with a simulated client, using a feedback tool the researchers built. With its automatic feedback, they made 91% more reflections than adults practicing without it.
Tanana and others, 2019Across training studies, skills eroded over the six months after a workshop when no feedback or coaching followed. With feedback or coaching, they held.
Schwalbe, Oh and Zweben, 2014Counts are stated as counts. Readings are labeled as readings.
Counted
Your share of the talking, your questions, open versus closed, and how often you reflected back what you heard.
Read
The understanding you showed, partnership, and staying with a hard moment. These are the AI's reading of the conversation, labeled that way, and they can be wrong.
Compared
Score a second conversation and Heard shows what changed, measure by measure.
One for the calls. One for the room.
Heard for Meetings™
- Send Heard to a two-person Zoom, Microsoft Teams or Google Meet call.
- After the call, the person who sent it reads a report on how they listened.
- Managers see the whole team on one page, so they know whom to coach next.
- For work, school and training calls.
$495 a seat a year, one report a week. Or $59 a seat a month, four reports a month.
Heard: Who Really Listened™
- One iPhone between two people, for a conversation in the room, up to an hour.
- A Listening Score from 0 to 100, built only from exact counts, with the full report under it.
- One thing to try next time.
- The audio never leaves the phone.
Free to download for iPhone.
Everyone on the call knows. Nothing trains an AI.
Everyone knows.
Heard for Meetings joins under a name that says it is recording, and says so out loud. The iPhone app scores a conversation only after you confirm that everyone agreed to be recorded.
It rates only you.
Heard for Meetings rates the person who sent it, never the other person.
Nothing trains an AI.
Nothing said on your calls is used to train an AI. The recording and the transcript are deleted as soon as the report is made, within 24 hours at most.
For coaching, not for reviews.
The Heard for Meetings terms bar using it, or any report, in decisions about hiring, pay, promotion, discipline or performance ratings.
The workshop teaches it. Heard keeps counting.
How To Talk So People Listen. (And Listen So People Talk) is a one-day workshop for teams. Every participant receives a free month of Heard for Meetings™, so the two skills keep getting scored on real calls after the room empties.
Questions, answered plainly.
What is Heard?
Heard is conversational AI from Communication Dynamics Lab. It analyzes a real conversation and gives the person who asked for it a report on how they listened.
Is Heard a chatbot?
No. Heard does not talk to you or for you. It scores a conversation between two people and reports on how one of them listened.
What does Heard measure?
Counts, such as your share of the talking, how many of your questions were open, and how often you reflected back what you heard. It also gives the AI's reading of the understanding you showed. Every measure is labeled by how reliable it is.
Which calls does Heard for Meetings work on?
Two-person Zoom, Microsoft Teams and Google Meet calls, for work, school and training.
Does the other person know?
Yes. Heard for Meetings joins the call under a name that says it is recording, and says so out loud when recording starts. The iPhone app scores a conversation only after you confirm that everyone agreed to be recorded.
Who sees a report?
The person who sent Heard, and the viewers they add. On a team, the organization's agreement can name viewers, and each member reads that rule before their first call.
Can Heard be used for performance reviews?
No. The Heard for Meetings terms bar using it, or any report, in decisions about hiring, pay, promotion, discipline or performance ratings. It is built for coaching.
What does it cost?
Heard for Meetings is $495 a seat a year with one report a week, or $59 a seat a month with four reports a month. Heard: Who Really Listened is free to download for iPhone.
How does Heard fit with the workshop?
The workshop teaches the two skills. Heard keeps scoring real conversations afterward. Every workshop participant receives a free month of Heard for Meetings.
See how your team listens.
Book a call, or start with one seat. Tell us your dates and headcount and we'll follow up with a quote.