Communication training for recruiters and sales teams An hour with a stranger. Trust has to come fast.
A recruiter or a seller sits down with someone they have never met and has under an hour to build rapport, earn trust and find out what that person cares about.
Those are skills. This one-day workshop teaches them: how to talk so people listen, and how to listen so people talk.
Buyers who felt their salesperson listened trusted that salesperson more.
A survey of new-car buyers. Ramsey and Sohi, 1997
The training covers the product and the paperwork. The first conversation is left to chance.
A stranger, and under an hour.
Rapport, trust and what the person cares about all have to happen in one sitting.
New recruiters and reps all the time.
Each one has to earn trust with someone they just met, and do-overs are expensive.
Jargon and assumptions.
The words that are second nature inside the office mean little to the person across the table.
Nobody else is in the room.
The leader does not see the conversation, so it rarely gets coached.
Two skills, in one day.
How to talk so people listen
- How to get to the point in the first thirty seconds so people follow you and remember what you said
- The secret for holding a room: where to put your attention so people cannot look away
- How to use your voice and your body so what you say lands the way you meant it
How to listen so people talk
- The six listening moves that make a person feel heard in the first two minutes and keep them talking when it gets uncomfortable
- Why closed questions shut people down, and what to ask instead
- How to stop fixing, soothing, and solving, and listen in a way that gets you the truth
Built around the first conversation.
Every exercise is fitted to the people in the room. For recruiters and sellers, that usually means:
The first two minutes
Making a stranger feel heard before the pitch begins.
The questions
Asking open questions that find out what the person cares about.
The pushback
Staying with it when the other person gets quiet or pushes back.
After the day, Heard keeps counting.
Heard: Who Really Listened™ scores a conversation in the room, on an iPhone, once everyone has agreed to be recorded. Heard for Meetings™ does the same for two-person Zoom, Microsoft Teams and Google Meet calls. The report shows a recruiter or a seller their share of the talking, how many of their questions were open, and how often they reflected back what they heard.
"I've been through my share of bad corporate trainings. This session was unlike anything I've ever experienced."
Minimum 8 people. No cap on the room. Travel billed at cost. Every participant receives a certificate of completion and a free month of Heard for Meetings™.
Tell us your dates and headcount. We'll follow up with a quote.
See all formats and pricesQuestions, answered plainly.
Is this workshop for military recruiters?
Yes. The day is fitted to the conversations recruiters have, in the words they use. Communication Dynamics Lab is veteran-owned and SBA Veteran-Owned Certified, and it is led by a former U.S. Navy Rescue Swimmer.
Is it a sales methodology?
No. It does not replace your sales process or your recruiting regulations. It teaches the two skills the first conversation runs on: how to talk so people listen, and how to listen so people talk.
How many people can take part?
A minimum of 8 people. There is no cap on the room.
What does it cost?
$299 per person, with a minimum of 8 people, so the smallest day is $2,392. Travel is billed at cost. Tell us your dates and headcount and we will follow up with a quote.
Bring the workshop to your team.
Tell us your dates and headcount. We'll follow up with a quote.