The one-day communication skills workshop One day. Two skills. How to talk so people listen. And listen so people talk.
This one-day workshop combines the art of acting with the science of psychology. You will learn the same techniques the world's greatest stage and screen actors use to captivate an audience, the psychology of why they work, and how to use them in your next meeting, your next one-on-one, and your next hard conversation at home. Then you will practice them, with a partner, until they are yours.
Two skills. Ten things you will be able to do.
How to talk so people listen
- How to get to the point in the first thirty seconds so people follow you and remember what you said
- The secret for holding a room: where to put your attention so people cannot look away
- How to say the hard thing without triggering defensiveness
- How to use your voice and your body so what you say lands the way you meant it
- How to stop rehearsing in your head and respond to what is actually happening in front of you
How to listen so people talk
- The six listening moves that make a person feel heard in the first two minutes and keep them talking when it gets uncomfortable
- Why closed questions shut people down, and what to ask instead
- The reflection habit that makes people open up, and how many times to use it before you ask anything
- What to do at the exact moment the other person gets upset, quiet, or defensive
- How to stop fixing, soothing, and solving, and listen in a way that gets you the truth
The day, in plain facts.
Not a lecture.
People are up and working in pairs, on conversations from their own jobs.
Built around your world.
Every exercise is fitted to the people in the room, in the words they use at work.
Tools for tomorrow morning.
Things to say and do in the next meeting, the next one-on-one and the next first conversation.
"I've been through my share of bad corporate trainings. This session was unlike anything I've ever experienced."
Most communication training ends when the room empties. Ours keeps counting.
Across training studies, skills eroded over the six months after a workshop when no feedback or coaching followed. With feedback or coaching, they held (Schwalbe, Oh and Zweben, 2014). So every participant receives a free month of Heard for Meetings™, conversational AI that joins a two-person Zoom, Microsoft Teams or Google Meet call and gives the person who sent it a report on how they listened.
For people whose work runs on someone else's yes.
Every exercise is geared to the people in the room and the conversations they actually have.
People leaders
New and seasoned managers who were trained on the process and now have to lead people.
For people leadersRecruiters and sales teams
Anyone who sits down with a stranger and has under an hour to build rapport, earn trust and find out what they care about.
For recruiters and sales teamsOperations and care teams
People across shifts, sites and disciplines who have to be understood the first time.
For operations and care teamsTraining partners
University programs, workforce offices and associations that want a session people sign up for and talk about afterward.
For training partners
Michael Cinquino
Led by an instructor with an MFA in acting from Rutgers, a master's in clinical mental health counseling in progress at Northwestern, a decade behind closed doors with Fortune 70 executives, and five semesters teaching communication at UNH's Paul College of Business.
The acting came first and the psychology came second. He teaches the place where they meet.
Read Michael's story
Veteran-owned. An SBA Veteran-Owned Certified business, and a clean fit for supplier-diversity and procurement requirements.
Plain prices. No surprises on the call.
The one-day workshop
Minimum 8 people. No cap on the room. Travel billed at cost. Every participant receives a certificate of completion and a free month of Heard for Meetings™.
Heard for Meetings™
One report a week. Or $59 a seat a month, with four reports a month. For two-person Zoom, Microsoft Teams and Google Meet calls.
Heard: Who Really Listened™
For iPhone. Scores a conversation in the room.
Tell us your dates and headcount. We'll follow up with a quote. A six-session virtual lab is also available.
Questions, answered plainly.
How long is the workshop?
One day. Participants earn six contact hours and a certificate of completion.
Where does it happen?
At your site, with your team. Travel is billed at cost.
How many people can take part?
A minimum of 8 people. There is no cap on the room.
What does it cost?
$299 per person, with a minimum of 8 people, so the smallest day is $2,392. Travel is billed at cost. Tell us your dates and headcount and we will follow up with a quote.
Is it a lecture?
No. People are up and working in pairs, on conversations from their own jobs. Each skill is taught, then practiced with a partner.
Will people be recorded or scored during the day?
Only if they choose. Measuring a conversation with Heard is each person's own choice, on their own iPhone.
What happens after the day?
Every participant receives a free month of Heard for Meetings™, conversational AI that joins a two-person Zoom, Microsoft Teams or Google Meet call and gives the person who sent it a report on how they listened.
Is there a virtual option?
Yes. A six-session virtual lab is available at $4,500 per person.
Who leads the workshop?
Michael Cinquino, founder of Communication Dynamics Lab. He holds an MFA in acting from Rutgers, is completing a master's in clinical mental health counseling at Northwestern, spent a decade behind closed doors with Fortune 70 executives, and has taught communication for five semesters at UNH's Paul College of Business.
How do we book it?
Book a free 30-minute discovery call. Bring your dates and your headcount. A written quote follows.
Bring the workshop to your team.
Tell us your dates and headcount. We'll follow up with a quote.